Get in touch
Send us a message for help with Kicks, privacy requests or corrections to our guides and directory. We will use the email address you provide to reply.
The service is operated by Kicks Design Studio. Kicks is a design tool and does not take orders for shoe manufacturing. Contact a listed provider directly about its services and quotations.
Reporting a problem in the studio
Tell us which action you tried, what you expected, and what happened instead. Include your browser, device and the page address. If possible, give the exact message shown on screen. Do not send your password, sign-in codes, or payment information.
Before troubleshooting, use Save file to keep a copy of your work. Share a design or photo only if you are comfortable with support seeing it and have the right to share it. A small example that reproduces the issue is often more useful than your whole project.
Account and privacy requests
You can delete saved designs in the studio and delete your account from the account page. You can change optional analytics through the Cookie settings button in the footer. For other requests, identify the account email and what you want us to review; we may need to verify that the request comes from the account holder.
Corrections and design rights
For a directory correction, include the listing name, the information that needs updating and an official source where possible. To report an image or design-rights concern, identify the relevant page or asset, explain your relationship to it and provide a way for us to follow up.
For immediate help with common tasks, see the design guides and the photo-import troubleshooting advice.